Request Account & Data Deletion
Information on how to delete your MyBDCash account and submit an external data removal request.
1 How to Delete Your Account from the App or Website
If you can sign in to your MyBDCash account, you can initiate self-service deletion immediately:
- Log in to your account via the mobile app or website.
- Open the navigation menu or drawer, and navigate to Delete Account (or go to Profile > Danger Zone).
- Review the deactivation disclosures, enter your current password, and confirm deletion.
- Your session will be terminated immediately, and your account will be soft-deleted.
2 External Account Deletion Request Form (Without Login)
If you cannot access your account or have uninstalled the application, fill out this request form. Our team will verify your identity and deactivate your account within 48 hours.
Disclosures: Data Deactivation & Retention Period
Account Deactivation: Upon deletion, your credentials, active login sessions, and ability to transact are revoked immediately.
Financial Audit Record Retention: Because MyBDCash operates in remittance and financial services, Anti-Money Laundering (AML) laws and financial regulatory bodies require us to maintain ledger records of completed remittances, deposit proofs, and mobile recharges for a mandatory statutory period (typically 5 to 7 years). These records are kept in secure, access-restricted archives strictly for regulatory audits.
Account Recovery / Restoration: Our soft-deletion implementation ensures your account is protected against accidental loss. If you wish to restore an account, contact support with proof of identity.